W&H Visual Assistance

With Visual Assistance we see what you see – for Service Sight by Sight.

Work side by side with the experts at the W&H Information and Diagnostic Centre (IDC). Our service engineers digitally support you during troubleshooting as if they were directly on site – thanks to audio and video transmission in real time. Integrated chat functions and the display of technical documents or instructions facilitate the exchange of information. Benefit from fast support without waiting times, reduce downtime and increase your productivity – with Service Sight by Sight.

Your possibilities with Visual Assistance:

- Share your live view and audio with W&H experts

- Take and share photos

- Receive helpful live markings in pictures from our experts

- Use chat or voice chat communication with automatic translation functions

- Gain insight into documents such as technical drawings or circuit diagrams