ADTANCE Smart Service

ADTANCE Smart Service offers you all the options for digitizing customer service

The innovative and comprehensive ADTANCE Smart Service 4.0 platform digitizes your service according to your requirements and possibilities. The modular and expandable structure allows you to book modules individually at any time and to use them immediately. All generated and stored information is available in all modules and can be exported via interface to existing systems such as SAP, Innosoft, etc. and can be used there.

The platform provides your service staff and your customers with all important data and tools quickly and easily on all devices, whether smartglasses, smartphones, tablets or computer. From document management systems and digital inspections to remote assistance and predictive maintenance solutions, ADTANCE Smart Service offers a wide range of modules. In addition, partner and third-party systems can be fully integrated at any time, whether spare parts catalog, ERP, or other systems, so that all information relevant to the systems can be exchanged and synchronized.

ADTANCE Smart Service Platform 4.0

The ADTANCE Smart Service Platform 4.0 is the only centralized platform for digitizing the entire After-Sales Service lifecycle and encompasses the following modules:

ADTANCE Support – Enables live remote support, inspection and maintenance for customers, utilizing devices such as smart glasses and multi-camera fieldstreaming.

ADTANCE Workflow – Digitizes, analyzes and optimizes all workflows, including everyday processes, such as maintenance instructions.

ADTANCE Process Visualization and Monitoring (PVM) - Monitors the performance of individual machines as well as entire industrial plants.

ADTANCE Predictive Maintenance (PM) - Analyzes and evaluates operational data in real time through the continuous monitoring of machines or the entire production plant using built-in sensors. Machine learning-based analysis offer predictions about potential downtime as well as warnings if a piece of equipment will require maintenance.

ADTANCE Ticketing - Standardizes entire customer service channels by bundling different channels into one system, including e-mail, telephone, SMS and social media. Creates order and clarity by providing different escalation levels with the respective reaction and resolution times.

ADTANCE Document Management System (DMS) - Stores all customer service documents centrally, as well as control the access rights for security and privacy purposes.

ADTANCE Parts – A central catalogue system to ensure that all spare part information remains centrally located and easily discoverable.