hearme station

hearme station to collect feedback, measure customer satisfaction

System hearme:

hearme system send feedback, measuring customer satisfaction, used at the point of sale, point of service delivery, administrative service points. This is a tool to build trust customers, providing products customers want.

Hearme station software is a component of hearme system, installed on a mobile device. Customers send feedback about product service by interacting via software hearme station.

Detailed information at: http://hearme.vn

Benefits: Use 90% hearme enhance quality business relations and customers. hearme is a tool to provide, produce products / services customers want.

For customers

- There are more channels to reflect the quality of services, products

- The voice of the customer is heard

- Customers are respected

For Businesses

- Ensure 100% ability to understand the customer's mind instantly, anytime, anywhere

- Understand the market from data analysis feedback

- Timely response to customer demand

- Bring your chances of success in the market

Enterprise Customer Relationship

- Interaction between customers and business has never been easier

- Early understand and solve the problem easily

Hearme station features:

- Flexibility to create all types of surveys to ask customers, from simple to complex

- Show question text or image format

- Demonstrating the brand identity of the business on the display device

- Measured by three key metrics for managing the customer experience: CSAT, NPS and CES

- Ask customer satisfaction reasons or dissatisfied by criteria make up products

- Provide programs award points to customers completed the send feedback

- Install separate logo of businesses on endpoint

- Set up unlimited sub-questions for key evaluation questions

- Send an apology, thank the customer after evaluation, please contact information of the customer

- From the system administrator can control the device: close the program, log, synchronize data

- There are functions: Send feedback; display gallery image or video format

- Log device using barcodes

- Displays the name of the enterprise, the survey questions

- Send text feedback

- Synchronize data and system status with administrator

- Resposive on mobile devices

- Multi-language: English, Vietnamese