Fieldbit

Augmented reality, video, and chat on mobile devices for field service pros.

Fieldbit by Help Lightning, our augmented reality multi-source knowledge platform, connects field technicians, front-line workers, and equipment operators with subject matter experts, enterprise knowledge bases, and industrial IoT (IIoT) systems to accelerate the resolution of complex technical issues on the first try.

Streamlining field services and production operations, this cloud-based platform offers uncompromising security features, advanced user management, and seamless integration with back-office and IIoT systems.

Knowledge Collaboration

Increase speed to resolution, lower customer effort, and enhance customer experience with a curated, smarter knowledge solution. Manufacturers and service organizations can accelerate accurate communication by sharing curated model/class and serial number/instance knowledge (images, videos, PDFs, drawings) from enterprise content and new learnings captured from remote visual assistance. Create far faster information exchange for installation, servicing, break/fix, and parts knowledge to field service engineers, technical support representatives, and customers.

Guidance Automation

Guidance automation and Self-Help takes field technicians’ operational procedures, customer troubleshooting, virtual inspection, and installation to the next level. Step by step, visually enhanced work instructions and procedures speed performance, lower production costs, lower customer effort, boost accuracy, and improve safety. Enriched standard operating procedures with video, AR, and annotated pictures that can be authored by any user enterprise-wide. Ensure compliance at each step. Even record new or enhanced procedures of any job activity for future use or training. Customers are able to perform basic service procedures and instantly access a context-aware, remote expert if needed.

Spatial Computing

In industrial sites with thousands of assets scattered across large areas, it’s not easy for field service personnel to quickly locate malfunctions to resolve issues, minimize downtime and prevent safety incidents. AR visualization is enabling field service personnel to get relevant, real-time IoT data about each asset so that they can navigate to the source of the problem and resolve it much faster. When entering a location, service personnel can see warnings, readings, statuses, and critical labeling by simply pointing a mobile device at the field or using smart glasses for a 360 degree live interaction.