Bassher Help Desk

Online Platform for incident management and monitoring of technical personnel.

It is a technological solution that efficiently manages your Service Desk or Control Desk, managing your work orders and monitoring field staff at any time and from anywhere.

Benefits

+ Immediate attention and precise follow-up to each request or incident reported.

+ Assurance in the fulfillment of service levels.

+ Effective costing of each ticket attended (materials used, control of expenses, assets assigned or withdrawn, among others).

+ Effective control of inventory of materials and equipment installed.

+ Staff Performance Report according to the time assigned in each activity.

Functions

+ Centralized management of services.

+ Inventory control of materials and assets.

+ Automated process for corrective, preventive and / or installation and equipment configuration maintenance.

+ Real-time monitoring of technicians and equipment installed.

+ Visualization of documentation and photographs taken on site.

+ Customer portal, reports and statistics.