This app is exclusively for customers using the Renault Assistance Service. A professional operator will handle the troubles of customers who are out 24 hours a day, 7 days a week.

-The tire has a flat tire

-The battery has run out

-There is a sound when the brakes are applied

Professional operators will respond quickly and politely to such sudden troubles.

Features of this app

It is possible to contact the toll-free number of the pre-registered Renault Assistance Service contact center with a one-touch dial.

Since the location information is sent at the same time as the call, the operator can quickly identify the trouble location.

By using the function to take and send situation photos, the operator can accurately judge the situation and guide you on how to deal with it.

Usage flow

① Register the basic information from the setting screen of the application.

② If you have any trouble, please contact the center from the emergency contact of the app.

③ The operator will check the situation.

④ After confirming the details of the trouble, we will guide you on how to respond according to the situation, such as arranging road service.

Precautions

For details on the services provided by the Renault Assistance Service, please refer to the "Renault Assistance Service Usage Guide".

The service may not be available due to weather, road conditions, radio wave conditions, etc., or location information may not be obtained accurately due to various conditions.

Please check the terms of use in the app for details.

provider

Renault Assistance Service and Renault Premier Call are commissioned by Renault Japon Co., Ltd. and operated in partnership with Prestige International Co., Ltd.