Voice by Enreach

Nov 13, 2019

Callbacks can be collected from the following service calls:
- Missed calls
- Dropped calls
- Manual callback items

Grouping of related callback items:
- Avoid duplicate calls to the same customer
- Group by caller number
- Between callback lists and service pools
- Agent can see and handle the related callback items

Agent notifications:
- BeneApp notifies the agent about new callback items

Service call history

Service Pool Management Notification alerts