Vianet

Vianet is a Customer Care App for our FTTH Customers to manage their accounts.

Vianet Mobile App is a self-service tool for our Customers.

Vianet Mobile App allows our customers to manage their services, request for support, renew and make payment, order ViaTV, refer to get rewards and much more.

Here are what you can do with Vianet Mobile App and why it’s essential for Vianet customers:

Easily reach out to us for query or support:

- Create a ticket, view status updates and chat with our customer care team

- Check your connection status to check your device status, account status, optical power and incidents

Receive quick notifications from Vianet:

- We notify customers using Vianet App regarding any network issues, maintenance, expiry alerts, offers and more. Download the app to stay connected with us.

Get rewards:

- You can easily refer using the app and get rewarded for each referral

- You can use the app to claim or use your reward points.

Easy Billing & Payment:

- View pending or past bills

- Pay your bills online

- Renew your services with a press of a button

Manage your account details:

- Stay on top of your expiry date and package details

- View your data usage

- Update your contact information

- Upload your necessary documents

Control your service:

- Control your WiFi Router settings such as changing password, monitor the

devices connected to your WiFi, change your WiFi Channel and much more

Manage Accounts:

- Add, edit and delete multiple accounts and view multiple service status using same platform via switch user feature