VBot

Multi-functional virtual switchboard helps businesses digitally transform in a comprehensive way

VBot is a multi-functional virtual PBX solution that helps businesses transform digitally in a comprehensive way. Reduce over 50% voice charges with optimized technology on the network and mobile SIP. No more investment in expensive hard switchboard systems, no maintenance and upgrade costs.

Unlimited number of simultaneous calls:

- The number of concurrent calls depends on the number of member accounts.

- Unlimited number of additional member accounts.

Diversity of numbers:

- Use mobile numbers, fixed numbers, and switchboard numbers (1900, 1800) as hotlines.

- Support to integrate Voice brand name.

- Add multiple hotline numbers on one switchboard.

Interactive Automated Response (IVR):

- Easily set up PBX script on VBot manager.

- System of phone keys to branch out the needs of customers.

- Replace the operator to communicate with customers outside working hours.

Call management:

- Call recording.

- Record call history.

- Detailed statistics, export report file according to custom time.

- Manage instant calls: Answer calls, Win calls, Hang up calls.

- Transfer calls outside the mobile number.

- Add members to an ongoing call to make a group conversation.

Auto call (Auto call):

- Create and make automatic calls to customer lists to advertise, introduce products, events, ...

- Easily manage, monitor and statistics the performance of generated calls.

Calling and texting are completely free and have no geo-location restrictions.

Manage customers with mini CRM:

- Enter and manage customer information, the information can be customized according to your needs.

- Customer information will be fully displayed when there is an incoming call to help you easily take care of customers.

Human Resource Management:

- Create storage tasks, task reminders for members.

- Listen back to the call to evaluate the quality.

- Detailed call statistics, call charge management by each member.

- Export report file by member.