TMC CareNow

Quality Health Care Anytime. Anywhere.CareNow connects you with a provider 24/7

Quality Health Care. Anytime. Anywhere.

CareNow connects you with a provider 24/7/365 through the convenience of phone or video.

It’s healthcare when and where you need it!

This service is not appropriate for those needing emergency care, but it is a convenient alternative for those looking for immediate care for other ailments.

WHO IS IT FOR?

CareNow providers are certified in internal medicine, family practice or pediatrics and can help patients over the age of 2. Providers can diagnose, recommend treatment and prescribe medication, if medically necessary, for many medical issues, including:

• Sore throat and stuffy nose

• Allergies

• Cold and flu symptoms

• Bronchitis

• Poison ivy

• Pink eye

• Urinary tract infection

• Respiratory infection

• Sinus problems

• Ear infection

• And other non-emergent conditions.

CareNow is not appropriate for those with more emergent health care needs such as:

• Shortness of breath

• Chest pain or pressure

• Severe bleeding

• Head injury

• Weakness and/or numbness to one side of your body

• Loss of consciousness/fainting

• Severe allergic reaction

• Abdominal pain/discomfort

• Nausea, vomiting, and/or diarrhea

• Diabetic complaints

• Severe depression, hallucinations, or thoughts of suicide

• Pregnancy related concerns

• Injury to the eye

These symptoms may indicate a medical condition that requires immediate medical attention. Please seek medical care immediately by going to the nearest emergency department or call 911.

HOW DOES IT WORK?

• Request a consult: Open the CareNow App and request a consult, provide medical history and pay for the consult. Your CareNow account is also available at carenow.tmcaz.com or (855-754-6898).

• Talk to a provider: Within minutes, a licensed provider reviews your medical history and contacts you via phone or video.

• Pick up a prescription: If a prescription is a medically necessary next step, a prescription can be submitted to a local pharmacy of your choice.

DOES CARENOW REPLACE MY DOCTOR?

No. Your primary care provider knows the intricacies of your health and is crucial in providing care that’s right for you so you can prevent illness, manage chronic conditions and identify health concerns early.

CareNow provides general medical care for those times when you’re too busy, too sick, or it’s too late in the day to see your own provider. You can download a copy of your visit information to share with your regular provider at your next scheduled visit.

HOW LONG WILL THIS TAKE?

Most requests are answered within 30 minutes or less. While you’re waiting for the next available provider to come online, we’ll keep you posted on your status. If you miss your visit, you’ll be returned to the end of the queue.

Our consults have no time limit so make sure you have the answers you need to get back on the road to recovery.

WHAT DOES THE APP ALLOW ME TO DO?

The CareNow app allows members to:

• Authenticate your CareNow account.

• Talk to a provider, anytime, anywhere.

• Create and update your medical history.

• Update personal, contact, login and billing information.

• Utilize Apple Health integration to enable your provider to form a better diagnosis.