Three Broadband Support

Runs network tests to help Three Broadband care team solve connectivity issues

If you are a Three Broadband customer (formerly Relish) you can use the Three Broadband support app to help with troubleshooting whilst you’re talking to our care team. It can help diagnose any problems you might be having with your service. And that’s not all.

• It can quickly share information with the customer care agent to reduce troubleshooting time.

• It can help identify whether the issue you’re experiencing is internal or external.

• You can give the customer care agent temporary access to your hub to make any configuration changes which might be required*.

• There is a photograph tool meaning you can share images of your hub setup.

*This can only be done with your consent, and whilst the app is open

Note: The Android location permission gives us access to additional network data