Teamwork Desk

Aug 20, 2022

• Now you can get work done in advance of when it’s actually needed and pre-plan tickets to send at a later date or time with our new Scheduling Ticket functionality.
• You can now reply to your customers in real-time using Desk's new Live Chat feature.
• We've also made it easier for agents to correct accidental sends with our new Undo Send controls.
• Finally, we've updated how Forwarding works in Desk to support more flexible work flows and improved readability of forwarded conversations.