Spade

quality monitoring tool

Spade, SPecific Actionable Data from Evaluations, is cloud-based multi-role and highly flexible customer experience analysis and quality management system that helps you develop insights on expectations of your customers and Quality of Service delivered by your contact center. It is the best call center quality monitoring software system your organization can ever use.

With our quality monitoring tool, Spade, you can measure and manage the quality of service provided by your contact centers for different types of interactions between your customer and frontline staff or agents such as voice, email or web chat.

Save up to 20% of the time for your Team Leaders and Agents by enabling instant feedback of Agent’s performance through Spade.