Smartphone Hilfe

Quickly and easily check your mobile and fix errors.

Check your smartphone with extensive tests from the categories software, hardware, connections and battery. You can solve problems immediately and independently with the help of optimization suggestions. Or measure the current speed of your internet connection with the speed test to see immediately which services your speed is suitable for.

With the "data transfer" function of the smartphone help app, you can easily transfer contacts, calendars, music, pictures, videos, apps, device settings and more to your new smartphone or save them as a backup file on a Windows PC and also restore on an Android smartphone. You can download the Windows software at this address: www.telekom.de/hilfe/smartphone-hilfe-app

In the integrated mobile phone help you will find interactive instructions for operating and setting up your smartphone. Via the connected "Telekom Helps" community, you can ask questions about your smartphone and get solutions quickly.

If your smartphone is defective, you can get a quick replacement via the cell phone repair or create a repair order. Or you can have your used cell phone valued without obligation to sell it via the cell phone purchase.

KEY FACTS AT A GLANCE

- Fault diagnosis with suggestions for optimization

- Interactive instructions for your smartphone

- Transfer of mobile phone data to a new device

- Create repair order or query status

- Assess and sell used equipment

SOFTWARE TEST

Check the utilization of the main memory as well as the internal and extended memory (SD card).

CONNECTIONS TEST

Check the SIM card and the quality of the mobile network and Internet connection.

BATTERY TEST

Check the battery condition and optimize the mileage

SPEED TEST

Measure the speed of your current internet connection. The test can be carried out with both a mobile and a WLAN connection.

HARDWARE TEST

Check the functionality of the hardware components such as the display, touchscreen and loudspeaker

DATA TRANSFER and BACKUP

Transfer contacts, pictures, videos, apps and more between two devices or save your smartphone data on a Windows PC and restore them on an Android smartphone.

YOUR FEEDBACK

We appreciate reviews and comments on Google Play. Your feedback helps us improve the app.

Have fun with the App!

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