Servis Pozitif - Müşteri Talep

Customer Demand Management, Manage your Claims and Warranty Processes

It is a business tracking platform that is integrated with Servis Pozitif product, where companies that want to achieve customer satisfaction by managing their customers' requests or calls (Whatsapp, Telephone) can send their customers' information requests, problem / failure notifications and additional requests, and mutual information exchange traffic is managed.

Customer Demand Management Application.

Features

* Ensuring customer satisfaction of companies

* Helping companies digitize

* Reducing your call center operation cost

* To prevent job loss. (Forgetting customer requests written over the phone or whatsapp)

* To make Online Payment through the application

* To display the customer signature and service form for the request through the application.

* To follow the performance of the personnel of the companies by ensuring that they result in a survey through the application.

* Eliminate call center workload

* Ensuring that customers can see and control all records of companies using service positives.

* You can easily view the insurance products purchased by the customers, and quickly create a service record if they wish.

* Customers can upload the warranty documents of the products that are not registered to the service positive system.

* Customers can follow the warranty tracking and service records for their products registered to the service positive system.

* Customers can remind the maintenance times of the products registered in the service positive system and open a record

* Enabling customers to digitize service form or papers of warranty products

* Minimizing the cost of sms and wp by sending notification to the customer mobile by the company

Your customer can review the warranty status of the products he has purchased through the Claim notification system. He can see the contracts he has made. It can create a malfunction, maintenance, additional request, information request or complaint record regarding the product it has purchased. He can add a document to the request he has opened, and send any additional information that comes to mind later as a message.

Thus, the first trigger has been given in your company to ensure customer satisfaction, and the demand management cycle begins.