SIMANTAP PUAS

Community Satisfaction Survey Application (Online) in PKM-Guluk Guluk

Community Satisfaction Survey Application for Services in PKM-Guluk Guluk Jawat Sumenep East. Available in two modes, namely survey questionnaire regular mode and mode. This application is made with reference to the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 14 Year 2017.

Feedback or Feedback as a response to community service users will be stored in an online database. From these data will generate detailed reports on Interval Value, Conversion Interval Value, Service Quality Performance Services Unit to which all boils down Community Satisfaction Index. By using a Likert scale measurement and the calculation of comprehensive so that it can be a reference to the management in taking measures to repair if there are things that are lacking in the performance of services is divided into 10 elements Services.

The list of questions presented in this application on the mode of the questionnaire can be fully controlled by an administrator by referring to the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 14 Year 2017, as well as also with the option of dissatisfaction customers / users of the service.

Feature to print a report available on a separate application module (administrator) running on Windows platform