The digital service operation tool in Shangri-La Group

Service360 is the official app of Shangri-La Hotels & Resorts, a mobile collaboration platform with comprehensive built-in features designed for hotel teams. From front desk reception to room management, Service360 closely unites all aspects of hotel operations, aiming to improve hotel service levels and operational efficiency.

Key feature highlights:

【360° Collaboration for All Staff】 Whether it's floor supervisors, managers, room attendants or engineers, Service360 can help collaborate with staff in all aspects, greatly improving work efficiency and quickly responding to and meeting guests' needs.

【Real-time Information Synchronization】 With the efficient push notification and SMS service, hotel staff can instantly receive relevant job orders and notices, and both mobile and computer can be synchronized in real time to ensure that no important information is missed.

【Convenient Customer Feedback Access】 This tool integrates the instant feedback mechanism of customer's housing experience and after check-out, so that the hotel staff can better optimize the service.

【Complete Record Function】 Relevant personnel can not only view real-time room status and scheduling records, but also customize and generate guest consumption and other records, making management more transparent and convenient.

Outstanding application situations:

【Job Order Management】 New job orders can be created at the touch of a button, tracking the completion of tasks and making every detail perfect.

【Guest Information Inquiry】 Quickly access guest information, understand customer needs, and provide professional and personalized service.

【Room Service Efficiency Enhancement】 Assign and complete cleaning tasks to keep the room tidy and comfortable at all times.