Router Hilfe (AT)

The comprehensive package for the Internet everyday challenges.

WLAN throughout the house - easily set up, manage and optimize your home network.

INITIAL INTERNET SETUP

Have you received a new router? Simply unpack, connect and configure automatically. Innovative scanning of router data and interactive instructions make setup a breeze.

WiFi TOOLS

Our WLAN tools make your everyday life easier: find locations with particularly good WLAN reception using the WLAN signal measurement or optimize the WLAN channel for faster surfing. In addition, tips and tricks offer valuable help in everyday life, and it is also easy to establish a WLAN connection.

MY ROUTER

Complete router management at the push of a button: from managing your own WiFi data to restarting or resetting the router - the Router Help app supports you in all areas. In addition, you can keep the optimal location of your mobile router (Internet Flex Router / Flex Box / Hi! Magenta Box) by measuring the mobile Internet signal and keeping track of currently connected devices.

WIFI IN THE WHOLE HOUSE

So that you can enjoy a clear internet experience in every single room, the router help app offers extensive help: from the selection of the right devices ("Do I need a Powerline adapter or better a WLAN repeater?") To the purchase option in the Magenta online shop for easy setup of the new Powerline adapter or WLAN repeater. You can easily scan the device data required for this with the camera of your smartphone / tablet.

But the router help app not only makes it easier for you to connect the devices correctly, it also helps you to find the optimal location for your WiFi repeater. Because only with the right installation location can your WLAN be optimally strengthened.

DIAGNOSIS

This feature enables you to independently check and fix problems or errors in Internet access. A status display shows the current status of all areas that are required for a functioning Internet access. The router help app carries out an automatic WLAN and router analysis and helps you interactively with suitable solutions for troubleshooting.

MORE MAGENTA SERVICES

Even more service from Magenta: Here you can quickly and easily find links to your other Magenta services.

Have fun with the App!

Your Magenta Service Team

IMPORTANT INSTRUCTIONS

Please give the Router Help app permission to access your location the first time you start it. Access is required to analyze the WLAN-s in your area and automatically set your own WLAN optimally for you.

The following 5G, LTE and hybrid routers are supported:

Internet 5G Box Pro2, Internet Flex Boxes MD289D, E5170, B529s, B618, HH40, Internet Flex Router B525, Hi! Magenta Internet Box HH71, all DSL routers of the brand AVM Fritz! Box from model number 7140 onwards and offered by Magenta as well as the Internet Hybrid router HA35-22, and the Telering WLAN router LTE.