Remote Services

Company APP for remote support by Fives Intralogistics SPA

FIVES Remote Services FRSA is a professional software platform for Android smartphone and tablet which combines remote video assistance with Augmented Reality (AR) technology to provide quick and immediate video support, help companies identify and resolve problems, assist installation of machines and systems, support troubleshooting process, all from their HQ or home office effectively and quickly.

It allows you to receive support at any time through a video session which allows to see the problem and provide precise instructions through the annotations in Augmented Reality.

Key features:

• Taking photos and recording videos

• Freeze annotations (snap a photo and draw on the image)

• Augmented Reality annotations

• Screen sharing (documents, web pages, etc.)

• Automatic text and voice translation

• QR Code and Barcode scanning

• Digital zoom