Prompt Care

Prompt Care is a Ticketing tool for RetailSofts Customer Only.

Prompt Care is a context-familiar help desk software that helps businesses focus on the customer.

It's handy to use, can be customized to fit any retail business, and doesn't cost a fortune.

Prompt Care comes from RetailSoft, the Android App for business.

Key features :

- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.

- Prompt Care brings in customer information from RetailSoft CRM, so you can put a face to each ticket.

- Tickets are displayed as conversations, so agents can stay updated on ticket activity.

- With the all-new Team Feed, tickets, and collaborate to close tickets faster.

- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.

- Perform frequent ticket actions like Reopen and Close with quick.

- Create and view tickets from any department.

- Receive comments on ticket.

- Receive and view attachments on tickets.

- Save responses as drafts, access and send them later.