Prefme Partner

Level-up your hospitality with end-to-end personalization and digitalization.

Personalize your service offerings, streamline guest engagement at every touch-point, reduce service delivery time and revamp your communication channels through the pioneering Prefme technology. Bring world-class sophistication to your hospitality through modern technology and enable a seamless guest experience.

Prefme Partner helps hospitality companies embed personalization in services for offering a differentiated guest experience. The Prefme Customer app offers a digital platform to travelers where they can specify their Eat, Stay and Fly preferences which the hospitality partners can utilize to personalize services, amenities, meals and accommodations. Using the Prefme technology, partners can digitize all their engagements with guests for a hassle-free experience from before arrival and during the stay to post check-out.

Prefme Partner is an all-in-one solution that supports complete hotel operations for the entire digital guest journey. For accessing the complete list of features, use both Prefme Partner web Panel and mobile app. Here’s a snapshot of the complete list of features that the Prefme Partner web and mobile app solution provides –

BEFORE STAY

• Hotel profiling

• Pre check-in

• Mobile key

• Guest profile access

• Eat Preferences

• Stay Preferences

DURING STAY

• Hotel themed app (with Branding)

• Hotel map & navigation

• Multilingual Chat

• Targeted Push Notifications

• Up-sell & cross-sell services

• Loyalty Cards

• Food QR Scanning

POST STAY

• Smart Analytics & Reports (Live)

• Express Check-out

• Billing

• Feedback & Reviews

• Guest Re-engagement

Prefme Partner mobile app provides specific functionalities to hotel staff depending on their department and designation. The functionalities for every staff member (sub-user) may differ depending on the access rights given by the admin. Here is a complete list of app functionalities –

1. UPCOMING GUESTS – List of guests who are expected to check-in along with accompanying guests’ details, pickups, expected check-in and checkout time.

2. CHECKED-IN ROOMS – Details of rooms that are checked-in currently with the guest details, checked-in time and expected checkout time.

3. ANALYTICS– Generate valuable insights through smart analytics related to various business functions and streamline operations.

a. Room Service / Housekeeping – Get statistics for all the preferences for the selected floor for customizing in-room experience.

b. Front Desk / Concierge – Check trends for room occupancy through the statistics for Checked-in Rooms, Checked-in Guests and Checked-out Guests.

c. Food & Beverages – Gain valuable F&B insights through the statistics for Dietary Regime, Top Preferred cuisines, Spice levels, Top restricted items, Dietary health concerns, Breakfast and Beverage preferences.

4. NOTIFICATIONS– Check the notifications the Prefme Partner app user has received.

5. PREFERENCES– Learn about the preferences of guests using their unique Prefme Number.

6. CONNECT– Multilingual chat to answer guest queries pre, during and post stay. This also facilitates the internal staff chats for faster communication.