App for OEM Engineers to view assigned complaints and add action taken report

The Health Facilities are receiving Health Equipment under PM CARES and other centrally sponsored schemes. This health equipment is being received using the OxyCare mobile app and the Supply Chain Management and various MIS reports for National/State/District users are available at https://oxycare.gov.in.

A feature to report any problem being encountered related to these equipments is already available in the OxyCare mobile app. The Health Facilities will report the problem using this feature. The MIS reports are available on the portal to monitor these complaints. OxyCare Engineer mobile app has been developed with an objective to make these complaints visible to the concerned Engineer who will further add the action taken report using this app. The app allows Engineer to add interim or final action and submit for disposal. The final disposal of the complaint which are submitted for disposal is carried out by the Health Facility in-charge using the OxyCare mobile app.

The whitelisting of State/District wise Engineers is done by the Manufacturer using the feature available at https://oxycare.gov.in portal.