ONET

Operational management platform

ONET is a platform for operational management of internal and external teams, making it possible to:

- Forecasting future customer demand using historical data and performance indicators;

- Capacity planning determined by the amount of field resources, time and skills needed to meet the projected demand;

- Scheduling and Dispatch using intelligent automation to ensure that the right technician, with the right skills, parts and tools, is assigned the right job at the right time;

- Customer engagement enriching customer interaction with communication via web browser or mobile

- Service analysis measured by correct key performance indicators (KPI) for real-time and long-term decision making