My Spiderlink

The Spiderlink App is made exclusively for our subscribers.

Description

The Spiderlink App is made exclusively for our subscribers.It can be used for Android OS 2.3 and later. Using this app an existing Spiderlink subscribers would be able to:

Renew broadband account :

A subscriber can renew broadband account by clicking on the renew now button on the home screen. Payment can be done through credit / debit card, net banking or can put in a payment pickup request to the collection team for making a cash or cheque payment.

Upgrade existing broadband package :

A subscriber can upgrade existing broadband package by clicking on the Upgrade Package button on the home screen. Following options are available

Next renewal :

Subscriber package will be scheduled for upgrade when his current plan expires.

Immediate :

Subscriber package will be upgraded to the chosen plan with immediate effect and no adjustment in the amount.

Conversion :

Subscriber package will be upgraded to the chosen plan with immediate effect and with adjustment in the amount previously paid on a pro-rata basis.

Put in a payment pickup request :

Subscriber can put in a payment pickup request with the company. A date and time can be selected through the option and the same is captured and conveyed to the collection team for further action.

Register a complaint :

Subscriber can launch a complaint through the app.

Get notifications :

All notifications related to renewal reminders, pickup request status, complaint status and value added services will be visible under the notifications tab of the app.

Self Resolution:

Self resolution helps you to identify your problem and resolve it too. You can now resolve your incorrect password , log off and mac id issues here. You can also launch a complaint from here in case your are unable to resolve the issue on your own.