My JOIN

Check and control your usage easily!

With My JOIN app, check your real-time usage and manage your subscriptions everywhere, anytime.

The My JOIN app allows you to:

- check your usage in real time,

- consult your plan’s details,

- manage your subscriptions

- add options for you and your family members in one click,

- top-up your Banana SIM by JOIN prepaid card,

- view and download your last 6 invoices and consult the invoice detail,

- block the SIM cards of your family members in case of loss or theft,

- contact our Customer Care Service or find the nearest JOIN shop in one click,

- change your privacy settings at any time.

How to create your My JOIN customer area?

- Download the My JOIN app for free

- Enter your JOIN phone number to identify yourself

- Enter the code received by SMS

- If you are the account owner, add the number of your account or last invoice to identify yourself and then you'll be able to see your invoices or add options

- Access your customer area everywhere, anytime