MTR · Care

A mobile app targets to serve the elderly and customers with special needs.

At MTR, we strive to create an inclusive transportation network and encourage mobility of customers with special needs by offering them a hassle-free journey riding on the latest technology.

"MTR · Care" mobile app, equipped with a user-friendly, clear and easy-to-use interface for the elderly and customers with special needs, is now available. Three functions – Trip Planner (Simplified Version), In-Station Navigation (For Visually Impaired) at Exhibition Centre Station and the 17 stations on Kwun Tong Line and Barrier-free Facilities Information are now available for the elderly and customers with special needs, making their journeys smoother and in-control.

Key features of the three functions:

1. Trip Planner (Simplified Version): a one-stop-shop function providing comprehensive journey information, such as estimated travel time, routing and “Fast Exit” Information, etc. We have enhanced the function by adding real-time lift maintenance information, further facilitating the elderly and other customers to plan trips in advance.

2. In-Station Navigation (For Visually Impaired): a navigation function, currently available at Exhibition Centre Station and the 17 stations on the Kwun Tong Line, supported by an audio beacon to assist visually impaired customers in accessing the station facilities and other information.

3. Barrier-free Facilities Information: a comprehensive function providing barrier-free facilities information at stations for customers with special needs, including those with mobility impairments, visual impairments as well as hearing impairments, creating a more inclusive and smooth travel experience for all. Customers can also find the real-time lift maintenance information in this function.

We are continuously developing more functions for the "MTR · Care" mobile app. Stay tuned!