inService

Gear up Service Operations workforce for the future with the inService app.

The inService app enables field service and workshop operations to improve technician productivity, labour utilisation and optimise scheduling.

Provide your service scheduling teams all they need to book the jobs to the right technicians, incorporating a comprehensive map view which includes live GPS location of your fleet of service vehicles, the assets to be serviced, and the job locations. Reduce travel time and costs while also ensuring your technicians have all the right inductions to perform the jobs assigned.

With full job context and offline capabilities, your technicians will be empowered to deliver a best in class service, while also capturing your customers’ acceptance with sign on glass technology on their mobile devices. Easily submit timesheet with the right information, straight into your ERP, giving your admin teams valuable time for more value adding tasks.

Embedded live chat, group chats and video calls now deliver employee engagement as never before, helping your teams deliver customer value with the best Employee Experience.