IKM - INDEKS KEPUASAN (DEMO)

IKM is a poll of data analysis & information about the level of community satisfaction

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ANDROID BASED IKM ADVANTAGES:

1. CHEAPER HARDWARE FEES WHEN COMPARED TO USE A PC

2. EASY TO PLACE ANYWHERE

3. WITHOUT USING SERVER

4. REPORT FOR EXCEL AND GRAPHICS

5. VOICE ACKNOWLEDGMENTS

6. ON AND LAUNCHER SCREEN

7. POWER STANDBY

8. Etc.

The Community Satisfaction Index (IKM) is data and information about the level of community satisfaction obtained from the results of quantitative and qualitative measurements of community opinion in obtaining services from public service providers by comparing expectations and needs.

IKM Survey aims to determine the level of performance of service units on a regular basis as an ingredient for establishing policies in order to improve the quality of subsequent public services.

Benefits of the Community Satisfaction Index, including:

1. Know the level of performance of service delivery that has been carried out periodically by public service units.

2. The existence of comparative data between expectations and needs with service through information about the level of community satisfaction obtained from the results of quantitative and qualitative measurements of community opinion in obtaining services from public service providers.

3. Knowing the level of service satisfaction through the results of opinions and community evaluations of the performance of services provided by public service providers.

4. Knowing the weaknesses or shortcomings of each element in the public service provider.

5. As a means of supervision for the community on service performance (SKPD or IKM Implementation Unit).

6. Knowing the overall index of community satisfaction on the results of the implementation of public services in the SKPD or IKM Implementing Unit.