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HPE MyRoom Visual Remote Guida icon

12.01.00.0032 by Hewlett Packard Enterprise Company


Apr 15, 2021

About HPE MyRoom Visual Remote Guida

HPE MyRoom with VRG - Innovation for your remote customer service and training.

HPE MyRoom with Visual Remote Guidance (VRG) - Innovation for your remote customer service and training delivery.

HPE VRG connects most any mobile device / wearable (Android or iOS) securely to the enterprise through HPE MyRoom (SaaS Cloud). HPE MyRoom is a collaboration and e-learning platform used for one to one, one to many, or many to many engagement (since 1999).

Our website has the MyRoom (www.myroom.hpe.com) and VRG (www.myroom.hpe.com/vrg) documentation.

Differentiators:

• 1:1, 1:many, and many to many sessions

• 256 AES encrypted from end to end; 1024 when proxied through MyRoom servers

• For support, the end user can join a “waiting room” with others waiting for support. Then the support agent can move them from the waiting room to a private room for 1 on 1 support

• Use one application for support, training delivery, and collaboration

• MyRoom desktop is available for Windows, Mac, and Linux.

• Mobile clients on Android or iOS

• Supports h.265 on devices with GPU encoding

What's New in the Latest Version 12.01.00.0032

Last updated on Apr 15, 2021

· VRG – HMT-1 support Indonesian language
· VRG – HMT-1 device able to capture background sounds.
· VRG – setup contacts and have the VRG device invite the contact to a session.

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Additional APP Information

Latest Version

Request HPE MyRoom Visual Remote Guida Update 12.01.00.0032

Uploaded by

Helena Martin

Requires Android

Android 4.0.3+

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HPE MyRoom Visual Remote Guida Screenshots

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