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Incident Management and Reports
Symphony SUMMIT Service Management is a next generation ITSM++ solution that delivers a comprehensive set of IT service management capabilities to improve service levels and productivity across the entire organization.
Through the tight integration of its Change, Incident, Problem, and Service Request Management processes around a common configuration management database (CMDB), the Service Management sub-module provides IT organizations with a highly efficient, effective, and dynamic mechanism.
Through this organizations can resolve incidents and problems, manage service level agreements (SLAs), and increase end user satisfaction.
What's New in the Latest Version 5.8.0
Last updated on Nov 29, 2019
Manage Service Request List for Analyst
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Genie+
5.8.0 by Symphony SummitAI
Nov 29, 2019