Predictive Experience Mobile

The Predictive Experience Mobile® app gives busy executives, analysts and managers quick and easy access to their CX intelligence, enabling them to drive results on critical issues across the customer journey on the go.

Use the app to answer these important CX questions:

- What are your top CX priorities across the business and what action should you take?

- What issues have come up within the past day, week, month or three months?

- How are the stores in your district performing and who are the top and bottom performers?

- What are your customers saying about you in real time?

Key features:

- Data and insights from Predictive Experience model-based, custom, and NPS surveys

- Ability to drill into issues, with CX scores, trend charts, impacts to customers behaviors, and recommended priorities

- Leaderboard with filtering for organizations with hierarchy

- View real-time customer responses and drill into the details of each question

- Case Management functionality, allowing you to quickly find, manage, and resolve cases and close the loop with your customers

To use the Predictive Experience Mobile app, you must be an existing Predictive Experience user with a Verint Predictive Experience log-in. Please contact your Verint account manager for access.

For more information about Verint and Predictive Experience, visit www.verint.com/engagement/our-offerings/solutions/experience-management/predictive-experience/.