FCS

Guest Request Management Solution (GRMS)

FCS mobile version of the new “FCS Connect” is latest state of the art Guest Request Management Solution (GRMS) that facilitates the fulfilment of any guest request type from any hotel department (Housekeeping, Concierge, Engineering…) in a faster and more efficient way than traditional ways or phones and walkie talkies. It provides consistently high-quality guest services at an optimized cost without tying the hotel staff to the desk.

With FCS Connect installed on hotel staff smartphones or tablets, hoteliers are now able to deliver excellence in service anywhere, anytime, by seamlessly communicating within departments as well as inter-departments. Hotel staff from front desk agent to hotel GM, can create jobs and manage them on the go, generate inter-department service orders, register glitches, follow up on guest requests, etc

Through real time dashboard, tracking and escalations hotel management receive rapid and reliable feedback regarding status of jobs and focus their attention on those ones which need more assistance.

Key Features:

• Monitoring and tracking every service request.

• Creation, assignment & management jobs/tasks, glitches

• Management of Inter-department work order requests

• Job auto-assignment : automatically assign jobs to the right people based on skill sets, location and availability.

• Automation of guest requests handling, as well as complaints and internal work orders.

• Access for authorized to guest profile : guest name, room number, check in/out information, guest preferences

• Integration of E-signature feature for job completion

• Viewing of advanced analytics and reporting to drive efficiency and speed.

• Full integration with property management system, phone systems, and more

• Provide valuable and relevant updates, even when the app is unused

• Availability of Personalized Dashboards and insights for every app user.

FCS is the leading hotel operations automation platform solution partner to hoteliers to deliver comprehensive technology solutions and services to optimise and automate their operations. FCS platform includes modules for all property departments : such as FCS Connect for all guest requests & and Interdepartmental requests, as well as FCS Engineering to manage and tracks maintenance schedules, daily work orders, or FCS Housekeeping to optimise the challenging daily tasks of housekeeping departments. FCS platform improves the guest experience, by empowering staff to increase productivity and efficiency, and all resulting in cost reduction as well as extending asset longevity through better maintenance.

Deployed by more than 5,000 hotels in 32 countries, FCS has presence in 13 countries to service their customers ranging from independent hotel, boutique, mega resorts and casinos.

For more details, please visit www.fcscs.com or send email to [email protected]