ezMobile(MFG)-Support

Mobile support

"Mobile support of ezHelp

ezMobile(Samsung) is mobile remote support solution that mobile service operator solves to problem of customer's android device in real-time by remote access.

If you have this ezMobile app, anytime support for customer.

Try to remote support service for customer with ezMobile!!

* This application is only able to SAMSUNG mobile device

[Features]

1. Mobile screen control

-You can remote control customer's mobile device in real-time for solve their problem.

2. Live chat

-You can chat while remote support with customer.

3. File Transfer

- Customers can send files stored on the device to the agent.

4. Drawing

-You can draw to customer's mobile screen by drawing tool while remote support.

5. Access code

Only customer was received access code from operator can allow remote support.

[User Guide]

Step1. Install 'ezMobile(Samsung)' from GooglePlay.

Step2. Enter the access code (6-digit number) and Touch the OK button.

Step3. Remote support from operator.

Step4. Close application after finish."