EoD Remote Assist

EoD Remote Assist customer support with real-time video and Augmented Reality

Expertise on Demand (EoD) Remote Assist allows Hitachi High-Tech Europe GmbH to provide customers with a tool to significantly improve response times and maintenance, repair and support processes as well as reducing onsite and travel costs for experts.

It can help us support any Hitachi High-Tech SEM, TEM, FIBSEM, DRSEM or CDSEM under warranty or selected service contract.

ONE BUTTON SOLUTION

With one touch, EoD Remote Assist immediately connects customers to the right support expert on smartphones, tablets or smart glasses.

INDIVIDUAL & GROUP CHAT

Individual and group chat for text communications with file sharing feature for use for quick/immediate data exchange with experts who can assist with your technical questions.

ONLINE/OFFLINE ANNOTATIONS

Customers and experts can draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scenarios, simply take a screenshot or photo, annotate it and send it.

Please contact your local support office and ask them how to access EoD Remote Assist.