dialog.now

dialog.now is available to employees of companies that have activated access

dialog.now empowers you to successfully close the loop with customers in just a few easy clicks. You’ll benefit from:

Adaptive login: the access code you’ve been given will trigger access to your company’s app

Due-date-ordered customer action plans, so you can deal with the most urgent plans first

Customer “At Risk” alerts (if you have predictive analytics enabled)

A range of plan filters, so you are never more than a couple of clicks away from the plans you need

The ability to action a plan, just as you would via the desktop app

Plan notes, so you and your colleagues record key events and decisions, building an informative plan narrative as you go

Real-time plan history, so you always know what happened, when

Customer metrics and visibility of the customer comment that triggered the plan, so you’re in the picture

Performance stats, so you can track your personal close rate

Push notifications each time you are assigned a new plan, or a plan’s status becomes critical

Dashboard tab for instant access to key customer experience metrics