DATRON Remote Help

DATRON Remote Help customer support with real-time video and Assisted Reality

With DATRON Remote Help you connect with our experts via live video and receive first-class support without great effort and expenses. Once you use DATRON Remote Help we see what you see, in order to solve your concern efficiently and quickly. You place and mark objects, and at the same time allow us to jointly access uploaded documents.

With DATRON Remote Help, machinists and DATRON service staff meet on an interactive platform for support from afar. By using DATRON Remote Help it, you shorten downtimes and optimize your internal processes relating to maintenance and repairs. Last but not least, you save time and travel expenses.

The most important functions at a glance:

LIVE Video

The machinists or service technicians get into immediate touch with a DATRON expert using the LIVE video function. We see what you see, so that we can quickly provide a reliable remote diagnosis. With just one click you can connect to DATRON via smartphone, tablet or data glasses using DATRON Remote Help.

TRANSFERRING FILES AND DOCUMENTS

With the chat functionality, you can send screenshots, images and PDF documents within seconds.

INDIVIDUAL AND GROUP CHAT

You have the option of sharing data with each other in individual and group chats via file sharing. A huge advantage, especially in noisy industrial areas, for fast data exchange in online and offline working environments.

ONLINE / OFFLINE NOTES

Label and mark what you see directly during video calls. In the event of poor cell or wifi coverage, simply take a screenshot or photo, label it and send it to the expert as soon as reception is restored.