COCORO LISTENING

The COCORO LISTENING app is a comprehensive support tool for using medical listening plugs.

The COCORO LISTENING app is a comprehensive support tool for using medical listening plugs.

It is a contact point for the COCORO LISTENING service and a remote control function for medical listening plugs.

■ Main features

1. COCORO LISTENING service window (remote fit service)

You can receive the following remote fit services through the app.

・ Personalized

It is a service that operates the application to check hearing and the fitter creates setting data according to the check result.

・ Scene addition

It is possible to create up to 10 scenes of setting data for each usage environment (scene) such as "online meeting" and "living room".

Up to 4 can be registered in the main unit and can be switched according to the scene.

The scene setting data is created by the fitter.

・ Tuning request

It is a service that finely adjusts the setting data.

After using it for a while, you can request the content you want to adjust with respect to the current setting data with the app.

・ Video counseling

Counseling and hearing check through a video call with the fitter

It is a service that creates setting data that is more suitable for the customer.

2. COCORO LISTENING service window (customer support)

You can receive the following customer support services through the app.

・ Assistant (chat)

It is directly connected through the chat between the fitter and the app.

We will provide advice on how to use and any problems, as well as informative information.

・ Hearing training

Until you can hear it, we will advise you on the training method through the app while following the customer.

3. Remote control function of medical listening plug

You can change various settings such as the volume and scene of the medical listening plug connected to the app.