Beckman Customer Services

Customer Services App to improve process quality of Beckman Coulter support team

Beckman Coulter Customer Services is an application exclusively designed to handling, resolving complaints and service requests from customers seamlessly. With this app, Beckman’s customer support team effectively resolves customer complaints and improves customer satisfaction. This app works both online and offline. Users can get the complaints resolved at the earliest and this automates the complete customer support workflow process of Beckman.

Top features

• Customers can log complaints, suggestions, queries instantly

• Online, offline connectivity for customers to book complaints

• Admin can create user profiles for customers, TEC personals, and service engineers

• Notifies TEC personals to assign service engineers for attending complaints

• Notifies admin with customer feedback and ratings after complaint resolves

Top benefits

• Assures improved quality of service

• Instant update on complaint booking

• Effective complaint resolving process

• Enhanced customer satisfaction