Aspect WFM

Aspect Workforce Management for agents and supervisors.

Aspect Workforce Management provides immediate access for agents and supervisors to Aspect Workforce Management directly from a tablet or smart phone device. Empower agents to self-manage schedules remotely, and provide supervisors with the tools to track schedules, agent requests, as well as intra-day performance statistics “on the go”.

Agent Functionality:

View individual agent schedule data

View existing and add new Workforce Management Exception Requests

View personal account balance data

View agent productivity statistics

Ability to receive push notifications on Workforce Management events

*If enabled through Workforce Management Notification Server

Supervisor Functionality:

View individual agent schedule data

View team schedule data

View existing and add new Workforce Management Exception Requests

View intra-day performance statistics

Send notifications to an individual agent or an entire team of agents

Ability to receive push notifications on Workforce Management Events

*If enabled through Workforce Management Notification Server