AnswersAnywhere

A field service app to accelerate fault diagnosis and streamline part ordering

Every service business is searching for ways to improve efficiency and profitability. Our mobile interface places the technical information you need in the palm of your hand, making first-time fixes faster and simpler. We take your existing data and transform it into an active knowledgebase, making fault diagnosis and parts identification quick and simple for service engineers.

Benefits:

• Increase your profit margins by improving the efficiency and effectiveness of your service engineers

• Less wrong parts plus more first-time fixes means happier customers and more recommendations

• Eliminate ordering errors by transforming your parts data into an interactive mobile tool

• Accessing the technical answers you need means less time on site and more service visits per day

• Reduce the number of return repair visits, keeping your team on schedule with appointments and KPIs

Features:

• Interactive documents for fast and accurate information – on or offline

• Information from multiple sources incl. PDF, scanned hardcopy, XML, HTML consolidated into a single knowledgebase

• Links exploded parts diagrams to parts lists so technicians can identify, locate and order parts easily and accurately

• Search facility

• Add to picklist - Once the fault has been diagnosed, save the required part code(s) to your pick list – then save it or share with colleagues. No more scribbled notebooks filled with part codes

• Data management – Nomadycs CMS designed to deal with technical data, managed in house or by the client

• Over the air updates - users receive automatic data updates through WiFi, meaning you’re always fully connected to the latest manufacturer approved technical information

• Shiny new interface – a good looking, easy to use and highly functional app