SNS Solutions

The SNS SOLUTIONS application is reserved for its outsourcing customers.

The SNS SOLUTIONS application is reserved for customers managed by our company.

She permits :

- Simplified declaration of tickets

Concerned about the quality of our services, the SNS SOLUTIONS helpdesk application helps you on a daily basis in the declaration and follow-up of your tickets or incidents.

A form allows the user to qualify his ticket very easily and to attach additional documents (photos, Word, Excel, pdf documents, etc.).

- Follow-up and processing of tickets

Thanks to this ticket management tool, you will be able to manage the entire life cycle of your tickets. From its creation to its resolution, we want to provide better assistance to your employees.

Each entitled user can declare a ticket via the application and know the progress of the resolution of his ticket. He can provide additional information at any time.

Our support department then takes charge of the ticket, prioritises it, requests any additional information and processes it within the time limits agreed with our company.

- Management and monitoring of SLAs

Different tables allow you to keep track of your tickets and their priority within the queue.

In 1 click you have indicators concerning SLAs, the breakdown of tickets month by month, the distribution by type to allow you to follow in real time the number of tickets opened and closed, incident resolution times