Optanix Platform

Harness the power of the Optanix Platform right from your smartphone or tablet.

Harness the power of the Optanix Platform right from your smartphone or tablet.

The Optanix Mobile app provides you with anytime, anywhere access to event management capabilities and network status details residing on your Optanix Platform. Whether you’re in an IT organization that uses the Optanix Platform to manage your network or Optanix maintains your network with its IT-Management-as-a-Service (IT MaaS), Optanix Mobile app will keep you fully apprised of the operational state of your network and critical services.

IT network and systems engineers use Optanix Mobile app to be notified of and manage incidents that are identified and validated by the Optanix Platform, and to quickly access system and device status details while on the go.

IT management uses Optanix Mobile app for visibility to issues that are impacting the business, and the support team efforts that are underway to resolve them.

To use Optanix Mobile app, you must have:

* Optanix Platform with Release 5.4 or higher

* Mobile access enabled in platform configuration. If necessary, contact your Optanix Platform system administrator to request this one-time setup.

* An existing user account on the platform

* Platform IP address and your user account credentials

* VPN app installed, open on your device and connected to your network when you are remote. Network access and account details are required to establish VPN connectivity. Optanix recommends the Cisco AnyConnect VPN app.

Features:

Event Management

* Incident dashboard – provides a quick summary on the incidents being management and trends

* Case List – view all open cases, including their type, priority and status

* View case detail – drill down into cases to access history and additional details

* Update cases – supplement details and change settings on cases

* Create a new case – add a new case to the platform, with the ability to set or populate all case fields

* Filter Case List – locate specific cases in the Case List by selecting filter criteria such as device name, assigned party, category, type, impact, when created, and more

* Search Case List – search the Case List for specific cases of interest

* Receive notifications of new and updated cases

* Speech-driven user interface for common actions (English language)

Availability Management

* Status Table – view the operational state of devices in your network

* Device List – view a list of devices being monitored and managed

* Filter Device List – locate specific devices in the Device List to access more details

* Search Device List – search the Device List for a specific device of interest

* View device details – drill down on a device for asset and location information, status details and associated cases

Together with the Optanix Platform, Optanix Mobile app enables you to manage events and access system and network status details for these and other technologies:

* Cisco Unified Communications Manager (CUCM) and the suite of Cisco collaboration applications

* Cisco Unified Contact Center (UCCE) and the suite Cisco customer collaboration applications

* Foundation networks

* Wireless

* Data center

* Videoconferencing

User Guide -> http://www.optanix.com/platform-mobile-app-user-guide